Jul 25, 2023 | Leadership, Faces of HDGH
Over the years I’ve seen a lot of changes and improvements made in our healthcare system. Notably, the realignment of Windsor Regional Hospital and Hôtel-Dieu Grace Healthcare. HDGH transitioned to being a specialty hospital, catering to patients with complex medical needs and caring for those struggling with their mental health or addictions. Through all the developments, HDGH has remained committed to its mission, to provide physical, emotional, social and spiritual care, and vision of being a trusted leader transforming healthcare and cultivating a healthier community.
Recently, HDGH was awarded Exemplary Standing, the highest award from Accreditation Canada, marking the second consecutive time the organization has achieved this designation. This is a testament to HDGH’s dedication to providing the best, high quality, person-centred care possible to our patients, clients and their families. This is a great accomplishment that all the staff, physicians, volunteers and the entire community can take immense pride.
Accreditation Canada is an independent, not-for-profit organization that consults with experts to develop health care standards based on best practices. They survey a wide range of health care and social services providers, including hospitals, nursing homes, long-term care facilities, clinics, and community health programs by thoroughly evaluating the quality and safety of those organizations. We’re proud to share that HDGH consistently met 100% of the Required Organizational Practices (ROPs) as well as 98.99% of Accreditation Canada standards, the criteria and guidelines required to provide high-quality care and service.
The Accreditation process involves measuring HDGH’s health services against standards, to identify what is being done well and what needs to be improved. Accreditation Canada Surveyors were onsite from June 5-9 to examine and engage with frontline staff, leadership, physicians, our Patient and Family Advisory Committees, community partners and my fellow board members who were also able to participate. During the visit, they evaluated over 1300 criteria from governance and leadership to infection control and clinical care.
A few of HDGH’s strengths recognized by the surveyors include our:
Thank you to Accreditation Canada for their invaluable dedication to upholding rigorous standards. Their commitment to quality improvement has pushed us to continuously strive for excellence and deliver the highest level of care possible. I also want to extend a heartfelt appreciation to the staff and physicians at HDGH whose dedication, compassion and expertise shine through in every interaction, ensuring that our patients, clients and their families receive exceptional care and support on a daily basis.
Dr. Ken Blanchette is the current HDGH Board Chair, and has been a member of the Board of Directors since 2015. He is also the Chief Executive Officer (CEO) of the Windsor-Essex County Health Unit. Ken previously served as the Associate Vice President (Academic) and Chair of Health Sciences at St. Clair College and more recently as the Executive Director at ConnexOntario.
Prior to joining St. Clair College, Ken spent 12 years as a health care professional providing chiropractic patient care including neurological EMG, MRI and interdisciplinary referrals, spinal decompression as well as spinal x-ray diagnostics.
Ken is actively involved in the Windsor and Essex County communities. He has over 10 years executive level leadership and board governance experience. He has served as the Vice Chair of the board of directors for the Windsor-Essex County Health Unit, Co-Chair for the Health Standards Organizations Academic Health Centers and Clinical Research Technical Committee, Co-Chair for the Southwestern Academic Health Network (SWAHN) and a CMA accreditor.
Jun 13, 2023 | Leadership, Faces of HDGH
In an ever-changing world, healthcare continues to play a vital role in our lives. As a specialty hospital and trusted healthcare provider, we understand the importance of adapting to the changing landscape to meet the needs of our community. With that in mind, we are thrilled to introduce Hôtel-Dieu Grace Healthcare’s 5-year strategic plan—a roadmap that encompasses our Mission, Vision and Values, with initiatives focusing on driving Culture, Care and Connections.
As we prepared for this new journey, we sought input from our staff, physicians, patients, clients, their families and the public. We also engaged with other health care and system partners to help shape our future. As you learn about our 2023-2028 Strategic Plan, we hope you see that the needs and priorities of our HDGH community and the Windsor-Essex community are reflected in the plan.
As we embark on this new journey, our Mission, Vision and Values stay with us and guide us every step of the way. At HDGH, we aspire to be a trusted leader in healthcare, cultivating a healthier community. By embracing innovation, collaborating with partners, and focus on patient-centered care, we can make a lasting impact on the lives of those we serve.
In keeping our values of Kindness, Teamwork and Expertise at the heart of everything we do, we ensure our staff and physicians work together, ensuring our patients, clients and their families receive the highest quality of care, and are shown compassion and empathy throughout all interactions. Our Social Responsibility compels us to give back to our community and address the health needs of society.
Our first driver is Culture. We recognize that our staff is our most important asset because without them, we can’t do any of the work here at HDGH. We want to ensure that we provide a positive and safe environment for all and a culture that supports the growth and development of our staff. To do this, we have identified strategic initiatives such as the Health Human Resources (HHR) Strategy, Leadership Development, Culture of Kindness and Staff Development. These investments in our people give them the skills and tools to provide exceptional care to our patients and clients.
Our patients and clients deserve to receive the best care possible. With Care as one of our drivers, we strive to ensure they feel safe and comfortable throughout their journey with us. Our strategic initiatives focusing on Patient Transition and Navigation, Optimizing Resources to Patient Outcomes and Best Service for Patients and Clients are a few of the ways we can achieve this.
We believe that we have a responsibility to the community we serve. Our last driver, Connections, is about working with community partners to create a more equitable and accessible healthcare system for all. Our strategic initiatives, including System Partnerships, Patient Transition and Navigation, and Embedding an Equity Diversity and Inclusion Framework, are just some of the ways we can collaborate with others to improve the health outcomes and quality of life for those we serve.
Overall, we have 12 strategic initiatives that will help us achieve our goals. We invite you to explore our strategic plan further by visiting our website and watching our video to see highlights from the last few years and where we’re going. Together, let us live our mission and strengthen our legacy.
If you have any questions or feedback, please reach out to me at bill.marra@hdgh.org.
Bill Marra is the President and CEO at HDGH and brings his 23 years of honourable leadership experience in health, public affairs, and community service to the HDGH executive team. Since joining HDGH in 2011, Bill has been steadfast in his goal to make HDGH the safest hospital in Ontario. He created an in-house security team to ensure the safety of patients and healthcare workers. Bill took on the role of President and CEO in January 2022 and in just one year, he led a person-centered model of care change in the Complex Medical Care and Palliative Units, introduced Personal Support Workers to the healthcare unit, established a HDGH Wellness Committee, and formed an EDII Alliance.
May 2, 2023 | Leadership, Faces of HDGH
It’s National Safety and Health Week from May 1-6! At HDGH, we promote a culture of safety and wellness and believe that everyone shares the responsibility for Occupational Health and Safety.
HDGH is committed to providing a safe and healthy work environment. We strive to provide and maintain a work environment that exceeds acceptable industry standards and complies with legislative requirements under the Occupational Health and Safety Act (OHSA) and other specific Regulations for Health Care Facilities.
It is HDGH’s priority to be the safest hospital in Ontario. To achieve this everyone at HDGH must commit to considering health and safety in everything we do. This commitment forms the Internal Responsibility System (IRS) – a key concept of the OHSA that says everyone has a direct responsibility for health and safety as an essential part of their job.
The Occupational Health and Safety Act (OHSA) is a set of laws that define the duties of employers, supervisors and the rights and duties of workers. It requires HDGH to provide awareness of actual or potential workplace hazards, provide training and personal protective equipment and to take every precaution reasonable for the protection of a worker. These are all good things.
In Ontario, the OHSA is enforced by the Ministry of Labour, Training, Immigration and Skills Development (MLTISD). (Formerly called the Ministry of Labour - MOL.) Inspectors from the MLTISD can show up for an inspection at HDGH at any time, while on site they can gather evidence, question anyone, order tests, take photos, take samples, and issue orders to HDGH to address any hazards that they identify.
When inspectors show up at HDGH it’s a big deal. The Occupational Health and Safety Department meets with them. Our goal is to ensure the inspectors have all the information that they need and that they are satisfied with our organization’s health and safety programs. If the inspectors find something they don’t like, we commit to fixing it!
Prevention is the most important concept we practice in Occupational Health and Safety. We focus on identifying any potential risks in your work area that could result in a physical injury or an act of workplace violence. We want to have control measures in place that eliminate the chances that you could be injured or harmed while at work.
We let you know about risks that you might encounter in your work, provide you with training, personal protective equipment and can assist if you do become injured or ill from or at work. We ensure that our Leadership is trained and understands the importance of Occupational Health and Safety in their departments and the importance of prevention.
We are here to provide First Aid if you need it while on shift and can provide medical consultations and support if you are injured or ill with a non-occupational issue.
We want you to be well, to be safe and to maintain optimal health here at work, so that when you’re enjoying time with friends and family after your shift, you’re at your best.
We really do want to be the safest Hospital in Ontario.
Why do we read rules and regulations that are boring and complicated and sometimes difficult to understand? Why do we fill out forms and paperwork and keep records of everything? Why do we create sign-off sheets, training modules, policies, procedures and safe operating procedures? Why do we ensure that workplace inspections are being completed and that control measures are put into place? Why do we audit to ensure departments are following recommended health and safety and violence risk procedures? Why do we make sure your N95 mask fit is correct? Why do we monitor your immunization and bloodwork? Why do we create mandatory reports? Why do we audit what we do as a department and make more work for ourselves?
Why do we do it?
We do it for you! We do it because we want you to be safe, to go home after a day at work well and unharmed. We want you to have quality time for yourself doing the things you enjoy with those that you love.
We do it because we care and because we are passionate about prevention!
Yes, we also do it because it’s the law. But, we really just do it because it’s what we do. We do it for you!
Heidi Petro joined HDGH as the Manager of Occupational Health and Safety in 2021. She is a Canadian Certified Professional Ergonomist (CCPE) and Registered Kinesiologist (R. Kin.) with the College of Kinesiologists of Ontario with over 29 years of professional experience. Heidi graduated from the University of Windsor with a Bachelor’s of Human Kinetics, Honours Movement Science degree in 1994 and has continued to pursue certifications in the areas of Industrial Job Analysis, Functional Anatomy and Biomechanics, Functional Assessment, and Office and Industrial Ergonomics. Heidi has had extensive experience as a Consultant to both private and public sector organizations and has been a speaker at numerous professional conferences and seminars regarding the development of best practice Disability Management, proactive Return to Work Programs, Ergonomic Design Standards, and Occupational Health and Safety.
Heidi, her husband Jason, and their family, have been organizing fundraising events to support hospital rehabilitation programs since the year 2000. They look forward to organizing the final Heart Breaker Challenge event on May 27, 2023. In her free time you can usually find Heidi outdoors being active in some way, shape or form, or indoors baking, cooking or watching anything related to Formula 1!
May 1, 2023 | Mental Health, Leadership, Community and Partnerships
This week we’re recognizing Mental Health Week from May 1-7, 2023. Each year, 1 in 5 Canadians experience a mental illness or mental health issue, but we all have mental health and need to care for our well-being. In this blog, Dr. Andrea Steen will share HDGH’s efforts to continue supporting those experiencing mental health and addictions illnesses in our community.
HDGH is known for its expertise in Mental Health and Addictions, providing a wide range of services for both inpatient and outpatient mental health and addiction diagnoses. People come to HDGH to receive help when they are in crisis, battling addictions, to see a psychiatrist and for support for chronic mental health problems. We have compassionate and well trained frontline nurses, social workers, crisis workers, occupational and recreational therapists and staff with lived experience to help those who are struggling. We work with so many great partners around the city and county, all with a special interest and knowledge in helping those experiencing a mental health and addictions crisis. Our partners include CMHA (Canadian Mental Health Association), our local police and EMS, the Windsor Essex Public Health Unit and many local counselling and support agencies.
As most Windsor-Essex County citizens are aware, we are working hard to get a new hospital for the region. But what many people may not know is the equally exciting news ahead for the Mental Health and Addictions space. To bring all the mental health services together into one space, for centralized care, smoother hand overs, quicker access, and a place that makes mental health and addictions a priority. As part of the provincial announcement in October of 2021, HDGH received news of the 68 Mental Health Inpatient Bed expansion to our hospital. This will be a new space, built within existing buildings that is built for the patient needs, comfort and safety. The other exciting part of the plan is devising a new space for Urgent Mental Health and Addictions patients to come when in crisis or need of service. HDGH has been working with community partners like Windsor Regional Hospital, local police and EMS, CMHA and frontline staff to devise the plan for this expansion. The plan is going to be submitted to the government in the next few months to wait on the approvals and next steps.
To have one hospital like HDGH be the hub for mental health and addictions services for Windsor and Essex does several important things for our community. It brings experts together who are truly passionate about caring for persons with mental health and addictions issues. It keeps the care in one place, which will improve communication between the staff and allow a better path of care for those who are struggling with an often confusing and disjointed system to navigate. It is our hope that our specialty hospital will grow with new physicians, nurses, support staff and peer workers, as well as attract medical learners of all kinds who are interested in this very special field of medicine.
This will truly be transformational for Windsor Essex and its residents and HDGH is very excited to be part of this project to bring better mental health and addictions care for all.
Dr. Steen is the Vice President of Mental Health and Addictions, Medical Affairs, Quality, and Research, and Chief of Staff at HDGH. She has over 31 years of clinical experiences and has worn many hats from providing hands-on tertiary inpatient psychiatry and outpatient services, to now overseeing the Mental Health and Addictions department. She has always been driven by her passion to care for patients and educates the community about mental health issues. In addition to her roles at HDGH, Dr. Steen is an Adjunct Professor at the Department of Family Medicine at the University of Western Ontario and Schulich School of Medicine and Dentistry.
Mar 8, 2023 | Leadership, Faces of HDGH
Every year on March 8 we recognize International Women’s Day. It is a day to celebrate women’s social, economic, cultural and political achievements and a call to action for accelerating women’s equality. Jenniffer Clifford, Operations and Clinical Practice Manager of Specialized Geriatrics Program and Senior Friendly Care initiatives, is just one of many great female leaders at HDGH. Most recently, she has done an exceptional job managing a patient unit that was opened to support additional hospital capacity within the Windsor-Essex hospital system.
In this blog, Jenniffer shares the qualities she has gained that helped contribute to the success in her personal and professional life.
I am told I have been recognized as being a “strong female leader” and have been asked to share what it means to me to be a strong female in leadership. To be honest, I was a little surprised that someone thought that of me at all, but the more I thought about it, the more humbled I am to be recognized in this way.
I truly believe that who I am today and where I am currently in my professional career because of the many personal and professional experiences, both good and bad, that I have encountered and have made me grow stronger. Before my time in social work, I worked in the community for many years in group homes. Supporting some of the most vulnerable people, I spent a lot of time in hospitals as a care-partner battling and advocating for those I supported within the “medical model” field. My voice was often overlooked by medical teams as myself and the people I supported never really included me in any type of treatment planning and the treatment decisions were made based on what others felt the value of life was; when in reality, they had no idea about what quality of life really meant. Years of these professional experiences across our healthcare system led me to further pursue my education in Social Work and gain some graduate level credentials behind my name, so that I could advocate and be seen as a valuable contributor to the discussion. The same messages and ideas I tried to convey to upper management earlier in my career were now being heard. I consider the 11 years I spent in the community as my “foundation years”. They were some of the hardest and most rewarding years of my professional life.
With every experience I had, I walked away learning something about myself, and my passion began to ignite. As time went on both personally and professionally, I grew more comfortable with who I was and what I needed, and I learned to be unapologetically myself. I learned it was okay to take risks, to advocate for what I believed in, to question things I wasn’t sure about, to tell people exactly what I needed from them and realized I can only control myself and my actions in any situation.
Fast forward 12 years to when I moved into a leadership role, I quickly realized there is no handbook on how to be the perfect leader; nor does any exist. To boot, there are only a few of us in the clinical leadership team who are not nurses— that’s a whole other mindset of standards that a “social model” social worker like myself felt needed to figure out how to live up to – how could I lead NOT being a nurse? Two plus years in and I am still learning everyday how to navigate my many roles and responsibilities, and can now appreciate the fact that it’s awesome that I’m NOT a nurse, because I bring a different perspective and mindset to the table, and that’s not a bad thing!
- Sheryl Sandberg, former COO, Facebook
Here are the qualities I have gained from my experiences that helped me become a strong female leader.
Jenniffer is a Registered Social Worker (RSW) and holds both a Bachelor (BSW) and Master’s Degree (MSW) in Social Work from the University of Windsor. Jenniffer also holds a diploma from St. Clair College as a Developmental Services Worker (DSW). With over 20 years of experience in a variety of settings, Jenniffer has a passion for Specialized Geriatrics with areas of expertise that include Dementia/Alzheimer’s, Geriatric Mental Health, Caregiver Support, Developmental Disabilities, Dual Diagnosis, and Responsive Behaviours. Her passion for this population has led her to different opportunities around the organization, and provincially. In her current role, she is the Operations Manager of HDGH’s Specialized Geriatrics Teams, GAP & GMHOT, and she also acts as the Specialized Geriatrics Clinical Practice Manager for the organization. When she’s not at work, she enjoys spending time with her husband, their two children, many friends and family and golfing.
May 6, 2022 | Mental Health, Leadership
I have always worked in healthcare and most of my career has been spent in mental health. I began working in Children and Youth Mental Health when HDGH was first applying to become the Lead Agency. I fell in love with the work and went from working on the application to being the operational lead supporting the work from a project management perspective. I had a great mentor in Dr. Mary Broga who was the Executive Lead at the time. The strategic system-level work was a perfect fit for me and things evolved from there.
A lead agency is an organization that both delivers Child and Youth Mental Health Services and is responsible for working with other providers to ensure that the right services are in place within the community.
Lead Agencies work with other agencies that receive funding for children and youth mental health services and other community partners to improve the local C&Y mental health system. Together with our partners, we develop plans in which we identify several key priorities aimed at improving access and/or services. We then work together to achieve the goals and objectives outlined in those plans. We are also often responsible for making recommendations regarding funding allocations and where new investment should go to address system pressures or gaps.
This work is so important because mental health is health and it all begins in childhood, in fact, it begins even before. Continually assessing the needs of the children, youth and families of our community and ensuring the system is responsive to those needs is key. The unique aspect of the Lead Agency model is that it allows for those closest to the work – with boots on the ground - to assess the gaps and challenges and to be able to collaborate with system partners in an attempt to respond to those gaps and challenges.
The next three years will be about strengthening our partnerships so that we can improve pathways into and through services. Increasing access to the right kind of care, at the right time, is essential. All of this needs to be done using data and evidence to drive our decisions. We also need to make sure that the voices of those with lived experience have an opportunity to not only have their voices heard but to be part of co-creating solutions with us as they are equal partners in the building of a strong system for Children and Youth Mental Health.
WEConnectKids is about helping families who don’t know where to go for help get connected to the right mental health and addiction services. One of our goals as a community is to make it easier for families to find the help that they need. When you are struggling, or your child is struggling, the last thing that you need is to have to call several different places before you find the right program. The WEConnectKids team will take that burden off of those seeking help and work with our system partners, work to get folks connected to the right services. That being said, it’s important the community knows that this new central access doesn’t mean that families can’t contact any of our children and youth mental health organizations directly. It’s not meant to create an added layer but instead assist those who don’t know where to start and get connected right away to the right services.
As a Lead Agency, we not only have a responsibility to our local community, but we also work closely with colleagues across the province to improve the quality of and access to CYMH services across Ontario.
Collaborative, family-centred, and system-focused.
Collaborative because we cannot meet the needs nor improve our system, our community by working in silos. Working together with our partners is the only way to move the system forward.
Family-centred as we are working to create a better system based on the needs of children, youth and families. By working with those with lived experience, we hope to learn from them and co-create programs and system improvements that make sense for families.
System-focused because we are focused on breaking down silos. Focused on the broader continuum of care and ensuring that the various core services are in place across the system and that they work together to ensure continuity and that when required, services are wrapped around the family providing a greater, integrated plan of care.
There is a bit of the perfect, or not so perfect storm, that is happening right now in the CYMH sector. As a result of the pandemic, we are seeing the needs increasing while at the same time organizations across the province are struggling with significant Health Human Resource issues. Recruiting and retaining qualified staff has been a longstanding issue in the sector but has recently risen to a point of crisis. This increased need coupled with a lack of clinical staff is resulting in increased wait times for services. The system is seeking new and innovative ways to deliver care that will enable greater throughput and reduced wait-times but more will need to be done.
I’m very proud to be launching WEConnectKids. It’s something that our CYMH partners have been working towards for several years. The first step was getting the technology in place to support the referrals. Once we did that, we had to make sure we had the pathways, protocols and partnerships in place to make it work. I’m very grateful to our partners at Children First, Maryvale, Family Respite and weCHC Youth Addictions Program for sticking with the vision and continuing to work together to make this a reality for our community.
Apr 1, 2022 | Mental Health, Leadership, Research and Innovation, Community and Partnerships, Patient Stories, Faces of HDGH, Road to Recovery – Restorative Rehabilitative Care, Palliative Care, Spirituality, Heritage
welcome image
Welcome Readers. Our HDGH Team has always loved sharing stories with our community. Our Blog is just one of the many creative ways to do that with you. It has become a popular corner of our website where everyone is welcome to not only learn ABOUT our hospital, but also FROM the talented healthcare experts and professional voices we are proud to call our HDGH People. Our blog will be home to sharing expertise through varying healthcare-related topics from interviews, experience, patient stories, daily topics on how to stay healthy, and more.
You may have also noticed a new name to the HDGH Blog. “Maison Dieu Health” is a nod to our HDGH Heritage, honouring our French-Canadian five founding sisters of the Religious Hospitallers of St. Joseph’s (RHSJ) who with love, perseverance, faith and persistence travelled from Montreal over 135 years ago to establish Windsor’s first hospital – Hôtel-Dieu of St. Joseph.
You can think of Maison Dieu Health as your refuge for wellness-related resources, all accessible “under one roof” through the many voices of our HDGH staff and community.
With that, welcome to Maison Dieu Health.