Patients & Visitors
At Hôtel-Dieu Grace Healthcare our patients and their families are at the heart of everything we do.
Please click here to access our Patient Guide. Une version du Guide pour patients est disponible en français.
Please click here to view Frequently Asked Questions regarding Medical Assistance in Dying.
Please click here to view information on our Visiting Hours.
Infection Prevention & You
HDGH is a mask friendly environment. We respect the choice to wear a mask to keep the patients and yourself safe. Masking for all will still be required if visiting a patient in additional precautions or on a COVID-19 outbreak unit.
Ways You Can Protect Your Loved One
Stay home if you have a fever, cough, vomiting, diarrhea, sore throat, rash or just not feeling well. This will protect our patients and help to not delay a patient's recovery
Visitors washing their hands prevents the spread of germs and bacteria that could lead to the patient developing infections and other complications
Wearing the PPE that is posted on the sign on the patient’s door frame protects the visitors from contracting an illness and bringing any germs or bacteria home.
Patient/Family fridges can be found in kitchenettes or in dining rooms in each patient care area. They are available for use by patients and families by labeling your food and drinks with: 1) your initials; 2) your room number; 3) the date the item was placed in the fridge. Please read and follow the guidelines posted on each fridge.
Thank you for doing your part to protect our patients.
To contact an IPAC team member call ext. 73877
You are an Important Part of Infection Prevention!
Wash your hands with hand sanitizer or soap and water before entering and exiting a room, before eating/drinking, and after using the bathroom. Ask your healthcare workers and visitors to do the same.
Cough and sneeze etiquette. Cover your nose and mouth with your bent elbow or a tissue when you cough or sneeze and wash your hands.
Remind your visitors to stay home if they feel sick.
Keep personal items in your bedside table and don’t touch others belongings.
Don’t touch wound dressings or medical devices unless trained to do so.
Tell a member of your healthcare team when you feel unwell.
Healthcare-Associated Infections (HAI) are infections that are acquired in a healthcare setting.
- MRSA-common skin bacteria spread through unwashed hands or contaminated surfaces
- VRE-a bacteria that lives in the bowels that becomes resistant to an antibiotic Vancomycin. It is spread through direct contact with an infected person or contaminated surface i.e. Toilets
- Catheter-Associated Urinary Tract Infection-germs travel along the urinary catheter and cause an infection in your bladder or kidney
- Surgical Site Wound Infection-infections that occur on the body where the surgery took place
- Pneumonia-infection of the lungs
- Bloodstream Infection-germs enter the body by way of a catheter or tube that is placed in your veins
For more information on HAIs
Call ext. 73877
What is Infection Prevention & Control (IPAC)?
What is Infection Prevention & Control (IPAC)?
The IPAC team consists of Infection Control Practitioners who use their skills and knowledge of best practices to find bad germs and make sure everyone is doing the right thing to keep you safe.
Call us anytime with questions or concerns about Infection Prevention & Control at ext. 73877
Visitation Policy
Please note HDGH reserves the right to amend visitation at any time
Complex Medical Care and Rehabilitation Units
- General Visitation between the hours of 10:00 a.m. and 8:00 p.m. (7 days/week, holidays included)
- Essential Care Partners are welcome to attend after hours. To learn more about how to become an Essential Care Partner please speak with the unit manager.
Palliative Care
- There are no time restrictions for visiting in our Palliative Care unit
Toldo Neurobehavioural Institute (TNI) - Inpatient Mental Health and Addictions
- All patients and clients may have an unrestricted number of ECPs and general visitors (non-ECPs) with only two (2) ECPs/visitors allowed to visit at a time.
- Please note only ECPs are allowed to visit in patient rooms. General visitors must use common spaces for visits.
Visiting hours:
- ECPs - 10:00 a.m. – 7:00 p.m., 7 days/week, holidays included.
- General Visitation - 6:00 p.m. - 7:00 p.m., 7 days/week, holidays included; with an additional time from 2:00 p.m. - 3:30 p.m. on weekends and holidays.
Regional Children’s Centre
- There are no time restrictions for visiting the Regional Children’s Centre
Infection Prevention and Control Training
Stay Connected with our Patients
- HDGH Guest Wi-Fi is available for patients to allow video calls to family and friends. The "Guest" network can be found through your wireless settings and is free of charge.
- The hospital supports the use of technology to connect with your loved ones through virtual options, like FaceTime, or telephone calls.
- Request a virtual visit here.
- Call your loved one in their room through the switchboard at 519.257.5111
- Patients are encouraged to bring their own devices possible to stay connected to loved ones through FaceTime, Skype, etc.
- When patients do not have access to their own personal devices, assistance may be provided to access to technology and assist with virtual visitation.
- Send an E-card to your loved one. E-cards are a free service enabling you to send a personalized message to your loved one or friend. These are printed and delivered to patients who do not have access to email.